Balsam Hill™ Products
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact Customer Service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website.
QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact Customer Service for assistance.
What are Candlelight™ LED lights?
Our special Candlelight™ LED lights are the first clear LED Christmas lights with a warm glow instead of the colder, bright-white light of other LEDs best suited for outdoor use. Now you can choose an LED option which allows you to enjoy the warm relaxing glow of traditional holiday lighting with Balsam Hill's Candlelight™ LEDs.
What is True Needle™ technology?
Exclusive to Balsam Hill®, True Needle™ technology is the premier needle technology available for producing realistic, lifelike tree needles for needles less than or equal to 2" in length. These needles are made from PE plastic material and are made to match the colour, shape, and texture of real tree needles. Check out all of our True Needle™ products on our special True Needle™ Technology page.
How do I post a review?
At Balsam Hil® we strive to provide our customers the very best products and customer service experience. Balsam Hill reviews are extremely important to us. We would like to know how we are doing and welcome you to provide a review of the Balsam Hill customer service team, a Balsam Hill Christmas tree review, or any other Balsam Hill review you would like to share.
Does Balsam Hill make sustainable Christmas trees?
Yes! Since our founding in 2006, all Balsam Hill trees have been inspired by nature and designed for reuse over the years, for all your Christmas celebrations. Reusability is a key driver in the circular economy and sustainability.
Advancing our trademark True Needle® technology, we’re developing materials from recycled content and plant-based plastic with Balsam Hill’s signature quality and realism. Since 2025, our True Needles have been made with 30% recycled or 95% plant-based polyethylene, so you can celebrate with the planet in mind. Our recycled plastic True Needles are made with 30% post-consumer, GRS-certified recycled polyethylene (PE) sourced from tear-away water bottle caps. We plan to reach 50% and beyond through further research and development. Our plant-based plastic True Needles are made with sugarcane-based polyethylene (PE) tested to meet C-14 standards for 95% bio-based carbon content.
In the future, we are focused on a move toward recycled steel and increasing the use of renewable solar power in our factories. To learn more about what makes Balsam Hill’s Christmas trees sustainable, see our sustainability page.
What are the differences between trees marked reNEW and “original” Balsam Hill trees?
In 2024, we introduced the reNEW collection of trees focused on a few popular trees made with GRS-certified, post-consumer recycled or plant-based polyethylene to reduce our reliance on virgin, fossil-based resources. Made with more sustainable materials, these trees maintain Balsam Hill’s signature quality and realism.
In 2025, we rolled out our reNEW commitment by using these new and more sustainable materials across all our True Needle trees, transitioning to 30% GRS-certified, post-consumer recycled or 95% plant-based polyethylene (PE) in each branch tip. Trees manufactured prior to 2025 and Balsam Hill’s traditional (non-True Needle) trees may not contain updated recycled content or plant-based plastic.
Does Balsam Hill offer recycling for Christmas trees or Christmas lights?
According to the American Christmas Tree Association (ACTA), as of 2025, recycling programs for artificial trees don’t currently exist—so we’re working with local partners to create them in our key sales markets. In 2025, we’re taking our first steps toward tree collection and tree recycling with a pilot in Dublin (Ireland). If successful, what we learn will inform our expansion plan for recycling in other regions and refurbishment options for trees.
We’re working to expand awareness and access to recycling programs for holiday light strings, when you buy or recycle your tree. At our Balsam Outlet in California, we collect unwanted Christmas light strings from shoppers to support future recycling efforts.
We’re also transitioning to recycle-ready packaging. We started by eliminating bubble wrap and moving to paper tape in most of our tree packaging, and now we’re working to shift away from expanded polystyrene (EPS) and polybags for our decor. For more details, see our sustainability page.